Refund policy

Return & Refund Policy

At Sleepora Ergo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition
The item must be returned in the original packaging
Proof of purchase or order confirmation is required

We reserve the right to deny returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or refund:

Used or damaged products caused by misuse
Items returned without original packaging
Clearance or final sale items
Gift cards
Personalized or custom-made items
Return Process

To initiate a return, please contact our support team at:

Email: chandudancer941@gmail.com

Please include:

Your order number
Reason for the return
Photos of the item if damaged or defective

Once your request is approved, return instructions will be provided.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping charges are non-refundable unless otherwise required by law.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your financial institution may require additional processing time before the refund appears in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

We will review the issue and arrange a replacement or refund if applicable.

Order Cancellations

Orders may only be canceled within 12 hours of placement.

Once an order has been processed or shipped, it cannot be canceled.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please request a return and place a new order separately.

Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Sleepora Ergo
Steven S. Baldwin
1455 Market Street
San Francisco, CA 94199
United States

Website: sleepora-ergo.store
Email: chandudancer941@gmail.com